Shipping, Returns/Exchanges & Refunds
Order Processing & Shipping
Once you place your order we will ship out your order within 3 to 5 business days (excluding weekends and holidays).
Shipping rates and delivery times are calculated at checkout, and may vary depending on your location and shipping method.
If you have any questions regarding your order, please contact us by emailing firstname.lastname@example.org.
Returns, Exchanges & Refunds
If you’re looking to return or exchange your order for whatever reason, we're here to help!
- Returns: Requests must be within 14 days of delivery date
- Exchanges: Requests must be within 14 days of delivery date
- Store Credit: Requests must be within 14 days of delivery date
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on (if applicable) and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Email us at email@example.com
- Provide us your order number, items you wish to return and why you’d like to return the item
- Send back the item in the original packaging, once received we will issue the full refund
- Once the item you are returning is received, we will process the refund immediately. Funds will be credited back to your original method of payment within 10 business days once refund has been processed.
- For exchanges, once the item you are returning is received, we will ship out your new item within 7-10 business days.